FAQ
What is MagicLinen brand's story?
MagicLinen products are made by hand by our skillful tailors in Lithuania (EU), and the final product arrives with our brand labels and care labels. Get to know the MagicLinen brand’s vision by reading our story and sustainability report.
What are the shipping costs?
Shipping worldwide adds 4-20% to the total order amount depending on the delivery location and order contents; We deliver with DHL, FedEx, and DPD courier services and it takes around 3-5 business days for the parcel to arrive.
What about import duty and tax payments?
International customs fees and taxes are not included in the overall product price and should be covered by the client. Please be aware of the delivery alerts received from the courier companies as any delays in duty payments might result in the parcel being returned back to us and extra expenditure.
Where do you ship from?
All of our wholesale orders are shipped from our warehouse in Vilnius, Lithuania (EU).
What is your return/exchange policy?
We accept returns or exchanges only for damaged or defective items. In general, we do not accept returns of products purchased for wholesale price.
What payment methods do you accept?
All orders must be paid in full once the final order invoice is issued. The payments can be submitted via Bank transfer or Credit Card (CC) payment
When paid in full while ordering online, via our b2b store, only CC payment is accepted.
How long do orders take to ship?
Our processing time takes 3-4 weeks. Please note that shipping may additionally take from 3 to 5 business days depending on the shipping location and carrier (DHL, FedEx, DPD carrier services)
Do you offer drop shipping?
We choose to dropship only with established marketplaces that comply with certain financial and business health metrics criteria.
Do you offer fabric samples?
Our fabric samples are available free of charge if requested. Let us know which product categories you are interested in and send us your full address information along with the phone number. Samples will take around 1 week to arrive.
What is your MOV (minimum order value)?
Opening order - 250 USD/EUR, reorder MOV is 500 USD/EUR. There is no MOQ per product/category required if the standard wholesale range is chosen from B2B online shop.
How can I join loyalty program?
We offer our valued customer a discount if certain order values are reached. Long Term Partners participate in the MagicLinen loyalty program which is based on the order volumes and frequency. Every order you make will be summed up and a special discount issued for all future orders.
Please find them listed below:
| Total amount spent in 6 months is over: | Discount: |
| 30,000 USD | 5% |
| 25,000 USD | 4% |
| 20,000 USD | 3% |
| 15,000 USD | 2% |
| 10,000 USD | 1% |
Please note that discounts are granted for the upcoming 12 months period and are recalculated accordingly.
Do you offer Private/White labeling?
Yes, we do offer such options. Please note that it's only available at a certain MOV and MOQ*
Opening order MOV - $2000 USD (2000 EUR)
Reorder MOV - $1000 USD (1000 EUR)
| Product category | MOQ per SKU | |
| Clothing |
|
|
| Pillow cases | 20 pcs | |
| The rest of bedding | 15 pcs | |
| Table/Kitchen | 20 pcs | |
| Oven mitts/pot holders | 50 pcs | |
| Curtains | 15 pcs | |
| Tote bags | 20 pcs | |
| Waffle towels/bathrobes | 50 pcs | |
| Waffle blankets | 20 pcs |
*MOQ depends on the fabric and product category and should be discussed directly with the team.
How can I track my order?
Once your items are shipped, you will receive order shipment confirmation email from us with tracking number included. Depending on the carrier, please go to their platform and enter the tracking number provided to see the tracking information.
Can I use your photography?
Product images are provided on individual request. Feel free to email us as business@magiclinen.com to request access (text, photos, description, video, etc.)
When incorporating MagicLinen photos (of any type) on your company's website, it is obligatory to include the MagicLinen name in the description. Similarly, for the use of MagicLinen photos or videos on your company's social media channels, it is mandatory to include a tag, hashtag, or mention @magiclinen, #magiclinen. Visit our IG account for additional inspiration and best practices on how to market our products.
Can I order fabric and product samples?
MagicLinen fabric samples are available free of charge if requested and we can arrange product samples that are charged at a full retail price. Additionally, we sell our clothing fabrics by the cut to length pieces.
What does the product packaging look like?
We offer two types of packagings:
1. Deliver goods neatly grouped by the individual SKU (other options are available) and packed in our branded biodegradable product packaging. Each product is marked with the product information label containing the product name, size, colour, and SKU.
2. The goods within the same category, such as 5 units of towels or 7 units of sheets, are consolidated and delivered in a single large package.
Occasionally, for items like waffles, a vacuum-sealing method is employed to minimise volume and optimise shipping costs. In such instances, all products within a specific category are enclosed in a single plastic bag, vacuum-sealed, and dispatched.
Do you offer custom sizes and colors?
Customization options are available for all home-textile product ranges: size and non-standard color (if color is chosen from our full color palette). Information on category MOQs, sizes, and custom color options is provided upon contacting business@magiclinen.com.
Shade disclaimer
Natural linen always varies in shade based on its harvesting and processing. The natural colour of the plant will have an influence even after the fibre becomes dyed fabric. We stock most of our products, therefore, if you order individual bedding products instead of sets, there might be some shade differences, if the items are manufactured from different dye lots. These slight differences are what makes linen so beautiful and unique. However, if you’d like to ensure the same shade of colour, we ask MOQ of at least 5 pcs. per SKU.